Refund policy

Returns & Refunds Policy

We want you to feel comfortable shopping with Khoni Finds. If something isn't right with your order, please contact us and we'll be happy to help.

30-Day Return Policy

Customers have 30 days from the date of delivery to request a return or refund.

To be eligible for a return, items must generally be unused, unworn and in their original condition and packaging.

To request a return, please contact us at khonifinds@gmail.com with your order number, product name, reason for the request, and photos if the item arrived damaged, defective or incorrect.

Please do not return any item without receiving return instructions from us first.

Because products may be fulfilled from different locations, we will provide you with the correct return instructions and return destination after reviewing your request.

Items returned without first requesting a return may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective or incorrect, contact us as soon as possible at khonifinds@gmail.com.

Please include your order number, the product name, a brief explanation of the issue and clear photos of the item.

We will review the issue and provide you with the appropriate next steps.

Exceptions and Non-Returnable Items

Certain products cannot be returned or may have additional restrictions.

Certain opened or used beauty, personal care and self-care products may not be eligible for return for hygiene and safety reasons.

Gift cards and certain personalized or custom-made products are also non-returnable.

Items that have been worn, used, washed or damaged after delivery may not be eligible for return.

Please contact us if you have questions about whether a particular item is eligible for return.

Exchanges

If you would like to exchange an eligible item, please contact us at khonifinds@gmail.com.

Depending on the circumstances, the easiest way to receive a different item may be to return the eligible item and place a separate order after the return has been approved.

European Union Right of Withdrawal

If your order is delivered to a customer in the European Union and the statutory right of withdrawal applies to your purchase, you have 14 days from the date you receive the last item in your order to notify us that you wish to withdraw from your purchase, without needing to provide a reason.

After notifying us that you are exercising your right of withdrawal, you must send the applicable item or items back within 14 days.

To begin a request, you may contact us at khonifinds@gmail.com or use your customer account:

https://khonyifinds.myshopify.com/account

Items returned under the EU right of withdrawal must generally be returned in the condition required by applicable law. You may be responsible for any diminished value resulting from handling the product beyond what is necessary to establish its nature, characteristics and functioning.

Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, you are responsible for the direct cost of returning the item.

If you validly exercise your EU right of withdrawal, we will refund payments received from you for the applicable purchase, including the cost of standard outbound delivery. If you selected a more expensive delivery option, such as express or premium shipping, we are not required to refund the additional amount above the cost of our standard delivery option.

We will issue the applicable refund without undue delay and no later than 14 days after being informed of your decision to withdraw. We may withhold the refund until we have received the returned goods or you provide evidence that the goods have been sent back, whichever occurs first, where permitted by applicable law.

The refund will generally be issued using the same payment method used for the original transaction unless otherwise agreed.

Certain products may be exempt from the EU right of withdrawal where permitted by applicable law. These may include personalized or custom-made products and sealed goods that are not suitable for return for health-protection or hygiene reasons if they have been unsealed after delivery.

Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

Refunds

Once we receive and inspect an eligible return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

For returns that are not made under the EU statutory right of withdrawal, please allow up to 10 business days after we receive and inspect your return for us to process an approved refund.

Your bank or payment provider may require additional time to post the refund to your account after we issue it.

If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at khonifinds@gmail.com.

For EU statutory withdrawals, the refund timing described in the European Union Right of Withdrawal section above applies.

Return Shipping

For standard returns outside the EU statutory right of withdrawal, return shipping responsibility may depend on the reason for the return.

If an item arrived damaged, defective or incorrect, please contact us before paying to return the item so that we can provide the appropriate instructions.

For change-of-mind returns, customers may be responsible for return shipping costs where permitted by applicable law.

Do not send a return to the address shown on the original package unless we specifically instruct you to do so.